Job Description
Job requirements
Languages
English
Education
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Experience
7 months to less than 1 year
Work Setting
Relocation costs covered by employer, Startup company, Willing to relocate, Help desk, Consulting firm
Own Tools/Equipment
Computer, Printer, Internet access, Cellular phone
Personal Suitability
- Accurate, Effective interpersonal skills,
- Excellent oral communication
- Excellent written communication
- Team player
Computer and Technology Knowledge
MAC, Networking hardware, Desktop applications, File management software, Multimedia software, Word processing software, Presentation software, MS Office, MS Windows, Spreadsheet
Tasks
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Supervision
1 to 2 people
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Repetitive task
- Attention to detail
- Sitting
Who can apply to this job?
Only apply to this job if:
- You are a Canadian citizen or a permanent resident of Canada.
- You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.
How to apply
jobs@pi-squared.ca