Hotel Front Desk Assistant

  • Job posted by : Travelodge by Wyndham

Job Description

  • Greeting guests upon their arrival and providing a hospitable welcome

  • Recording client information in the computer system or internal database and directing them to their designated rooms

  • Receiving calls, conducting room reservations, and verifying existing bookings

  • Processing customer payments and presenting them with the bill upon check-out

  • Assisting guests who request additional services including Laundry, Iron facility etc. activities

  • Keeping the front desk neat, orderly, and sanitized at all times

  • Reporting to Supervisor / Hotel Operation Manager

  • Taking, canceling, and changing room reservation requests

  • Investigating and resolving customer complaints or questions

  • Answering telephone calls and relaying messages

  • Maintaining an inventory of reservations, vacancies, and room assignments

  • Answering inquires about the hotel and its services through the telephone, email, or in-person

  • Handling wake-up calls and a myriad of other guest requests


         


Job # : 146892
 November 29, 2022 - December 24, 2022
Job category : Hotel & Resort
Vacancy : 1
Website :
Location : Thunder Bay - ON, Ontario, CANADA