Greeting guests upon their arrival and providing a hospitable welcome
Recording client information in the computer system or internal database and directing them to their designated rooms
Receiving calls, conducting room reservations, and verifying existing bookings
Processing customer payments and presenting them with the bill upon check-out
Assisting guests who request additional services including Laundry, Iron facility etc. activities
Keeping the front desk neat, orderly, and sanitized at all times
Reporting to Supervisor / Hotel Operation Manager
Taking, canceling, and changing room reservation requests
Investigating and resolving customer complaints or questions
Answering telephone calls and relaying messages
Maintaining an inventory of reservations, vacancies, and room assignments
Answering inquires about the hotel and its services through the telephone, email, or in-person
Handling wake-up calls and a myriad of other guest requests