Job Title: Cafe Manager
Term: Permanent, Full Time
Salary: $30.00-$37.00 per hour, depending on experience
Work hours: 35-40 hours/week
Work Location: 6833 Buswell St #150, Richmond, BC V6Y 3Z8
Employer Website: https://cafeandlifeco.com/
Cafe & Life Co. is a neighborhood café located in Richmond, BC, known for its friendly service and inviting atmosphere. We offer a selection of specialty coffee, beverages, freshly prepared meals, and desserts, serving breakfast, brunch, lunch, dinner, and take-out options. Our café provides a welcoming space where customers can relax, connect, and enjoy quality food and drinks throughout the day.
The Café Manager reports to the Director and oversees daily café operations, ensuring smooth coordination among front-of-house, barista, kitchen, marketing, and administrative teams, while maintaining high standards of service and customer satisfaction and monitoring sales performance and overall operational efficiency.
Key Duties and Responsibilities:
1. Plan, organize, and oversee the daily operations of the café to ensure efficient service and high customer satisfaction.
2. Supervise, train, recruit, and evaluate staff performance while maintaining strong teamwork and service standards.
3. Schedule staff shifts, assign responsibilities, and monitor daily floor operations to ensure smooth service flow.
4. Maintain high standards of beverage quality, food presentation, and overall guest experience.
5. Analyze budgets, monitor operational costs, and implement strategies to improve sales performance and profitability.
6. Manage inventory levels and coordinate purchasing of food, beverages, and operational supplies.
7. Ensure menu accuracy across in-store and online ordering platforms, and coordinate with the kitchen team to maintain smooth product execution.
8. Provide training and operational guidance to staff at the franchised store to ensure consistency in service standards and product quality.
9. Support the development and launch of seasonal menu items and promotional and marketing initiatives.
10. Ensure compliance with health, safety, and sanitation regulations at all times.
11. Address customer feedback, and complaints in a professional and timely manner.
12. Monitor sales performance and prepare operational reports to support business improvements.
Qualifications:
1. College diploma or equivalent education, in hospitality, business, advertisement, marketing, advertisement or a related field is preferred.
2. Minimum 5 years of full-time experience in a Cafe or restaurant environment
3. Minimum 3 years of supervisory or management experience in a Cafe or restaurant setting
4. Strong understanding of Cafe or restaurant operations
5. Demonstrated ability to lead teams and maintain high service standard
6. Excellent interpersonal, communication, and organizational skills.
7. Strong attention to detail, client-focused mindset, reliability, flexibility, and the ability to multitask in a fast-paced environment.
How to apply:
*Please do not call or apply in person.
Please send your cover letter and resume to: cafeandlife.hr@gmail.com
*Please confirm in your resume that you are legally authorized to work in Canada (i.e. either a permanent resident or citizen of Canada).
