Job Description
Lynxedge Solutions is growing, and we are searching for one (1) User Support Technician to join our
collaborative Vancouver technology team. The position is ideal for early-career IT professionals who
enjoy solving problems, working with technology, and helping others.
Position: User Support Technician
NOC: 22221
Terms of employment: Permanent / Full Time (32 hours per week)
Vacancy: 1
Start Date: As soon as possible
Salary: $37.10/ hour
Language: English
Education: Secondary (high) school graduation certificate
Experience: Minimum 2 year to less than 3 years experience needed.
Location: 201-3542 Blanshard St, Victoria, BC V8X 1W3
Main Duties:
- Assist users in resolving technical issues with their computer systems, software, or devices.
- Maintain a detailed log of technical issues and resolutions for future reference by the support team.
- Support users with business applications, internet connectivity, and network-related problems.
- Install and configure hardware and software for new or existing employees, including operating systems, cables, and applications.
- Refer to user manuals, technical guides, and online resources to research and implement effective solutions.
- Offer training and practical guidance to users to help them prevent and address recurring technical problems.
- Assisting in helping other support team members.
- Perform regular backups of the web server and manage recovery procedures when needed.
- Deliver prompt and courteous customer service, ensuring user satisfaction with IT support.
Area of specialization
- Technical Support
- Networking hardware
- Networking Software
Personal suitability: Client focus, efficient interpersonal skills, excellent oral communication, excellent written communication, Flexibility, Initiative, Team player.
Interested Candidates are requested to send their resumes to: careers@lynxedge.com
