Job Description

ABOUT US

Rocky Mountain Scenic Tours is one of the most reliable and successful Travel Agencies in Calgary, Alberta, Canada. We are proud to be a well-established and dynamic inbound and outbound agent with years of experience. Rocky Mountain Scenic Tours provides all types of tourist services: from inbound and outbound tour packages, extensive and unique excursions, hotel deals, ticketing, Rocky Mountains and Banff special tours, as well as professional Rocky Mountain photographers and ski guides. We also offer specialized tour series catering to wide interests like culture, destinations, adventure, as well as family holidays and much more with direct operations in most countries.

ABOUT THE OPPORTUNITY

We are seeking a full-time Travel Clerk Supervisor to support our team. The ideal candidate will exhibit high standards, excellent communication skills, have the ability to take initiative, and prioritize daily tasks.

Wage: $23.60/hour

Hours: 30~40 hours/week

Paid vacations: 2 weeks with pay after each of the first 4 years of employment. 3 weeks with pay after 5 consecutive years of employment.

Job duties and responsibilities:

• Establish work schedules and procedures and co-ordinate activities with other work units or departments
• Review the clerk’s work and review the travel plan
• Amend travel plan when needed
• Make tourist travel plans, design routes, and arrange ground reception groups
• Promote the company's tourism products, and special routes, and complete the tour contracts with clients
• Answer customer inquiries and provide information on food, accommodation, travel, shopping and entertainment
• Develop new customers, expand business with old customers, establish and maintain customer files
• Maintain customers and maintain a good relationship
• Handle travel complaints from customers.
• Hire and train staff in job duties, safety procedures and company policies
• Ensure sufficient work materials and supplies, and professional content on the posters.

Essential Qualification:

• Completion of secondary school is required
• Two to three years of relevant work experience

• Strong interpersonal and customer service skills
• Experience in liaising with client groups
• Speaking other languages is an asset

Please send your resume to rockymountainscenichr@gmail.com, only qualified candidates will be contacted.