Job Description

GeekPlus Canada Ltd.

Responsibilities:

· Provide remote/onsite hyper-care support after implementation, such as hardware, software and network troubleshooting and system firmware upgrade.

· Participate in User Acceptance Testing (UAT) during the implementation to take over the knowledge from the implementation team.

· Respond to customer inquiries and assist in troubleshooting and resolving challenges.

· Keep track of users' system issues until they are resolved by adhering to the agreed timelines and SLAs.

· Interact with clients through phone, emails or chats and provide unambiguously written instructions or technical manuals.

· Ability to facilitate and drive cross-department collaboration and communication. 

Requirements:
· Bachelor's Degree in Mechanical Engineering, Electrical & Computer Engineering, Computer Science or related discipline.

· At least one-year experience of software/database/hardware/network product support industry is preferred.

· Good command of spoken and written English

· Online collaboration tools proficiency is required.

· MS office suite proficiency is required.

· Ability to facilitate and drive cross-department collaboration and communication

· Travel friendly

· Willing to learn and have attention to details

Compensation:

· basic salary $61,000 annually

· 25% bonus

· Extended medical benefit, vision, dental, disability benefit.

Work Type:

· full time, permanent job

- 40 hours per week

· remote work available

- start date: as soon as possible

How to apply:

hr-canada@geekplus.com