User support technician

RCOM COMMUNICATION LTD. located in Calgary is looking for full time permanent User Support technician to join their team as soon as possible.

Job Duties:

•  Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced.
• Consult user guides, technical manuals and other documents to research and implement solutions.
• Provide advice and training to users in response to identified difficulties.
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts.
• Participate in the redesign of applications and other software.
• Supervise other technical support workers in this group.
• Provide business systems, network and Internet support to users in response to identified difficulties.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
• Perform Web-server backup and recovery operations.

Eligibility:

College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years in Computers

Language: English
Job Type: Full Time/Permanent
Vacancies: 1
Salary: $29.00 hourly for 30 to 40 hours per week 

Job Location: Remote

How to Apply: 

Qualified candidates please respond by email with your  resume at rcomcareers@outlook.com

No phone calls please.

Only shortlisted qualified candidates will be contacted.

 Aboriginal, students, youth, new immigrant persons and people with above listed skills are welcome to apply.