Job Description

Employer: Holiday Inn Express & Suites Terrace

Holiday Inn Express & Suites Terrace is located in Thornhill/Terrace, BC. It is a great place to start enjoying Mother Nature from the moment you arrive at the hotel. During your stay, you will have access to some of the world's most spectacular natural environments. Throughout all seasons, fishing is top-notch on the Skeena River, which has world-record-size salmons. We offer a fitness room, meeting & event room, IHG clean Promise, and a pet-friendly environment. We are currently hiring a full-time Front Desk Clerk, Hotel, who can play a key role in ensuring our guests have a memorable and seamless experience.

Position Title: Front Desk Clerk, Hotel

Terms of Employment: Full-time, Permanent

Estimated Starting Date: As Soon As Possible

Wage: $18.50- $19.50 per hour (Depending on Working Experience)

Work Hours: 30 hours per week

Position Available: 2

Work Location: 3059 Hwy 16 East, Thornhill, British Columbia V8G 4P3

Benefits: 4 % Vacation Pay

Responsibility:

• Welcome arriving guests, assign rooms, and handle check-ins and -outs efficiently;
• Answer inquiries about hotel services and registration through mails, phone calls, and in-person interactions;
• Provide information about community services and address guest complaints promptly;
• Compile, keep, and verify daily record sheets, customer accounts, payments, receipts, and vouchers using computerized and/or manual systems;
• Prepare and provide statements of charges to customers upon departure and process payments;
• Keep track of room vacancies, reservations, and assignments and ensure they are up to date.

Qualification:

• Completion of secondary school or equivalent is required;
• Completion of a two-year apprenticeship program or a college program in front desk operations or hotel management would be an asset;
• On-the-job training will be provided;
• Customer-focused;
• Able to work independently and as part of a team

How to Apply

To apply, please e-mail us your resume and cover letter to Joanne Lee at jobs.siwon@gmail.com with the subject line Full-time Front Desk Clerk, Hotel – Holiday Inn Express & Suites Terrace. Please note that multiple submissions by one individual for this position will not be considered. Submissions will be reviewed and those who we believe might be a perfect addition to our team will be contacted.

Inquiries: e-mail only, please.

We offer a competitive salary, a comprehensive benefits package, and opportunities for growth and advancement within the company. Holiday Inn Express & Suites Terrace respects equity and diversity within its community. If you are passionate about hospitality and ready to be a part of our dynamic team, we encourage you to apply today to join in the Holiday Inn Express and Suites Terrace family! However, Canadians and permanent residents will be given priority.