College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
or equivalent experience
Experience
1 year to less than 2 years
Asset languages
Hindi
Vietnamese
Cantonese
Philippine languages
Mandarin
Work setting
Corporation or company ticket office
Tasks
Manage difficult situations with customers
Perform general office duties
Sell travel products and travel insurance
Prepare marketing materials
Provide customers with travel information and other details such as regulations, duty free allowances, health risks and requirements, attractions and special events
Calculate costs, process refunds and attend to other financial transactions
Attend to cancellations and schedule changes
Develop contact lists
Make transportation and accommodation reservations using computerized reservation and ticketing system
Provide travel information to clients regarding destinations, transportation and accommodation options and travel costs, and recommend suitable products