User Support Technician

  • Job posted by : Mevis Consulting Inc

Job Description

User support technician 

MEVIS CONSULTING INC 

Job details

  • Location Abbotsford, BC V2S 1G7
  • Salary 31.50 hourly / 32 to 40 hours per Week
  • Terms of employment Permanent employment Full time
  • Day, Evening, Flexible Hours, Morning, Weekend
  • Start date Starts as soon as possible
  • Benefits: Other benefits
  • vacancies1 vacancy

Overview

Languages

English

Education

  • College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Experience

1 year to less than 2 years

Work setting

  • Relocation costs not covered by employer
  • Consulting firm

Responsibilities

Tasks

  • Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Perform Web-server backup and recovery operations
  • Provide customer service
  • Manage incidents

Experience and specialization

Computer and technology knowledge

  • Information Technology Infrastructure Library (ITIL)
  • Jira
  • Device drivers
  • Networking software
  • Networking hardware
  • Internet
  • Servers
  • Desktop applications
  • File management software
  • Programming software
  • Web service design
  • Programming languages
  • Software development
  • Wireless networks

Additional information

Transportation/travel information

  • Public transportation is available

Work conditions and physical capabilities

  • Work under pressure
  • Tight deadlines
  • Attention to detail
  • Sitting

Personal suitability

  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Initiative
  • Judgement
  • Organized
  • Team player
  • Ability to multitask
  • Time management
  • Honesty

Benefits

Other benefits

  • Learning/training paid by employer
  • Other benefits
  • Parking available

This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups: Indigenous people, Persons with disabilities, Newcomers to Canada, Mature workers, Veterans, Visible minorities, Youth

Who can apply to this job?

The employer accepts applications from:

  • Canadian citizens and permanent or temporary residents of Canada.
  • Other candidates with or without a valid Canadian work permit.

How to apply

By email

mevisconsulting@gmail.com


         


Job # : 261668
 March 26, 2024 - March 26, 2025
Job category : IT & Web Design
Vacancy : 1
Salary : CAD$31.75 / hour
Website : mevis.ca
Location : Abbotsford - BC, British Columbia, CANADA