Job Description
Job Description
Best Western Mountainview Inn is looking for a dedicated Guest service Agents to add to our team in Golden,BC. (1024, 11th Street North ,Golden ,BC)
Full time, Permanent Job
Wages: $ 17 /hour for 40 hours a week.
Positions available :3
Start Date : As soon as possible
JOB REQUIREMENTS
Education
- Secondary (high) school graduation certificate
Experience
No experience
Languages
English
Business Equipment and Computer Applications
- Word processing software
- Internet
Specific Skills
- Take, cancel and change room reservations
- Register arriving guests and assign rooms
- Provide information on hotel facilities and services
- Process group arrivals and departures
- Process guests' departures, calculate charges and receive payments
- Investigate and resolve complaints and claims
- Balance cash and complete balance sheets, cash reports and related forms
- Answer telephone and relay telephone calls and messages
- Clerical duties (i.e. faxing, filing, photocopying)
- Provide general information about points of interest in the area
- Provide customer service
- Assist clients/guests with special needs
- Maintain an inventory of vacancies, reservations and room assignments
Work Conditions and Physical Capabilities
- Work under pressure
- Attention to detail
- Standing for extended periods
- Overtime required
Personal Suitability
- Effective interpersonal skills
- Flexibility
- Team player
- Excellent oral communication
- Client focus
- Dependability
- Reliability
- Organized
