Job Description

Jewish Federation Greater Vancouver

Position Title: Information technology (IT) support technician (NOC22221)

Permanent Full time position

Salary range: $60,060- $75,000.00

Schedule: Fulltime, based on a 30-40-hour work week

Work location: In-person, Vancouver

 Report to: Chief of Staff

Department: Information Technology

 The Employee will be measured against effective execution of the following tasks and responsibilities, and the following skills and traits required to be successful in the Position.

General Duties for this role include the following:

1. End-User Support & Help Desk Management:

• Maintain a responsive help desk system through ticketing, phone call support, in person support, remote access support and site visits to connected agencies as needed.
• Troubleshoot and resolve incidents and problems related to users and network connectivity.
• On board and off-board staff regarding equipment and system access, training and compliance with information system and data safety guidelines.
• Communicate with users who are having trouble both in person and virtually to identify and document issues.
• Assist users with business systems, network, and internet-related issues by providing necessary support based on identified problems.
• Contribute to the redesign of applications and other software.

1. Technical Support:

• Provide technical support to end-users on software and hardware issues.
• Resource for end users for the Microsoft Office 365 Suite, CRM, Zoom, and all system software.

1. Infrastructure Maintenance & Security:

• Maintain IT infrastructure of JFGV by working collaboratively with external service providers to sustain current structure and implement new initiatives.
• Work with the chief of staff to develop IT policies that ensure safety and security of information systems especially around Cybersecurity and system maintenance.
• Maintain in-house server hosting information processing systems, security systems and all other systems that are server reliant.

1. Training & Compliance:

• Training of staff to ensure adherence and compliance with Information system procedures and policies.
• Ensure all staff comply with security protocols and IT policies.

1. Inventory Management:

• Maintain the inventory of all IT assets including (onboarding/offboarding).

1. Hardware & Software Configuration:

• Configure, test, and install PC hardware, software, operating systems and peripherals.
• Provide support for the Microsoft Office 365 Suite, CRM, Zoom, and all other system software used by the organization.

1. Project Support & Migration:

• Collaborate with service providers and consultants on data and system migrations, ensuring seamless transitions and minimal downtime.

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1. General IT Duties:

• Support Chief of Staff as needed on IT-related tasks and projects.
• Ensure proper maintenance of systems, monitoring of IT infrastructure, and continual improvement of IT practices.

Qualifications and Required Skills 

• Completion of a college program in Computer Science or Computer Information System, or Network Administration is usually required.
• Expertise with a variety of software, hardware, and applications in a Microsoft environment.
• Knowledge of IP network concepts, administration, and security
• Broad knowledge of Windows operating systems and Microsoft 365.
• Ability to solve complicated problems and see projects through to completion.
• Analytical skills to study problems and identify solutions.
• Team-oriented attitude to help other colleagues and departments with technical problems.
• Strong interpersonal communication and relationship-building skills.
• Ability to manage time and effectively prioritize numerous projects at one time.
• Must be able to lift 50lbs, bend, stretch, stand for extended periods, etc. to lift and maneuver computer equipment and perform installations.
• Support service providers/consultants in data migration and systems migration

How to apply

Send resumes on asikora@jewishvancouver.com