Job Description
Field Support Assistant
edjuster is North America’s leading provider of content claims solutions. Since its inception in June of 2000, edjuster has established a dispute-free track record unmatched by any other. Through the use of people and technology, edjuster offers Insurers solutions customized to meet their specific claims handling needs, and with it the ability to offer their policyholders the assurance of Performance Excellence Guaranteed claims settlements.
Position Summary
The role of the Field Support Assistant is to provide quality data entry and pricing of items for insurance-related losses. This is a process-oriented role, where edjuster’s standard claims methodologies are followed with respect to the handling of content-related losses for our insurer clients.
Key Responsibilities
As part of this role, responsibilities include, but are not limited to the following:
- Complete the data entry and/or data correction of content inventory related to insurance claims, including applying proper class and type.
- Price common household items using edjuster’s database and/or generic price list.
- Ensure ongoing communication with other team members on the progression of the data entry and pricing of contents.
- Adhere to workflow deadlines.
- Document and upload pertinent claim-related information and maintain detailed notes in the relevant systems.
- Perform any other related duties that may be assigned from time to time.
Essential Requirements
- A Secondary School diploma
- Strong technical skills (MS Office/Outlook, online research for accurate pricing of items, typing, accurate data editing, etc.).
- Strong attention to detail
- Ability to collaborate with other team members
- Outstanding communication skills, both written and verbal
- Employee must provide their own high speed internet service (a portion will be reimbursed)
- Ability to communicate effectively verbally and in writing in English
- Be able to provide an adequate workspace, free of noise
Assets
- Prior experience in data entry, retail, transcription, or customer service roles
- Ability to communicate effectively verbally and in writing in French
Competencies
- Must be highly organized and able to multi-task
- Exceptional time management skills
- Self-starter, able to work independently and unsupervised
- Demonstrated ability to adapt to change and new technology
- Willingness to learn and continuously improve
Employment Type
Benefits
- Competitive pay - Pay will be commensurate with qualifications and experience
- Group Benefits Plan
- Life Insurance and LTD
- Continuing education available
- Company equipment, including laptop will be provided. It is the employee’s responsibility to care and maintain the equipment, as per policy
- Flexible work schedule
- Work from home
*While we wish to thank all applicants for their interest, only those qualified will be contacted for an interview*.
edjuster is an Equal Opportunity Employer. We are committed to equal treatment of all applicants and employees without regard to race, color, creed, religion, gender, sexual orientation, marital status, family status, pregnancy, age, disability/handicap, record of offences, or any other characteristic protected by law. We encourage applications from all qualified candidates. If you are invited to continue the selection process and have accommodation needs at any stage of the recruitment process, please notify us of any accommodation you might require.
To learn more about our company, please visit our website at www.edjuster.com
